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Customer Service: (844) 820-8940

Return Policy

Unopened items returned for credit must be accompanied by an RGA (return goods authorization number) and the reason for the return. To get an RGA please call our customer service at 1-844-820-8940.


Merchandise that will not be accepted:
  • "Special Order" or "Custom Products"
  • Merchandise not in standard OASIS packaging
  • Discontinued products
  • Merchandise purchased from somewhere other than this Site. Products purchased through an authorized distributor must be returned with proof of purchase through the authorized distributor. Products not purchased through the OASIS Site or through an authorized distributor cannot be returned to OASIS as OASIS cannot verify the safety or quality of such products.

Allowance Schedule for acceptable returns:
Saleable merchandise returned in factory condition within 60 days: Full Credit
Saleable merchandise returned in factory condition within 60 to 90 days: Cost less 40%
Saleable merchandise returned in factory condition 90 days to 1 year: Cost less 60%
Merchandise returned one year after invoice date: No Credit
Merchandise unsuitable for resale: No Credit
Merchandise defective at time of receipt by customer: Full Credit
Merchandise shipped in error: Full Credit

NOTE: Customer must prepay all freight and/or shipping charges on returns except for defective material or merchandise shipped in error.


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Return policy is not applicable to Intacs related products. Please download Return Policy For Intacs.

P r o c e s s i n g . . .